Terms & Conditions
Last updated: April 6, 2026
1. Agreement
These Terms & Conditions ("Terms") govern your use of the Charlie email marketing service ("Service") operated by Charlie OÜ, registered at Lahepea 9, 10617 Tallinn, Estonia (Reg. 17461722, VAT: EE102966275) ("we", "us", "Charlie").
By using our Service, you agree to these Terms. If you do not agree, please do not use the Service.
2. Service Description
Charlie provides AI-powered email marketing services for ecommerce brands, including email campaign design and copywriting, Shopify store integration, Klaviyo draft campaign delivery, online review and annotation, and dashboard-based campaign management.
3. Account & Eligibility
You must be at least 18 years old and have authority to bind the business you represent. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
4. Free Trial
We offer a 7-day free trial with full access to all features. Payment information is collected at signup via Stripe. At the end of the trial, your subscription begins automatically. You may cancel at any time during the trial at no charge.
5. Pricing & Payment
Subscription fees are billed monthly via Stripe. Prices are displayed in your local currency and are subject to applicable taxes. All fees are non-refundable except as required by law.
We reserve the right to change pricing at any time. Current pricing is displayed on our website.
6. Cancellation & Pause
You may cancel or pause your subscription at any time. Cancellation takes effect at the end of your current billing cycle. No refunds are issued for partial months.
7. Your Content & Data
You retain ownership of all content you provide to us, including product images, brand assets, and campaign briefs. You grant us a license to use this content solely for the purpose of delivering the Service to you.
We will not share your campaign data, strategies, or content with any other client or third party, except as necessary to deliver the Service (e.g., pushing campaigns to your Klaviyo account).
8. AI-Generated Content
Email designs, copy, and subject lines are generated using AI technology. While we strive for high quality, all content should be reviewed before sending. You are responsible for approving all campaigns before they are pushed to your email service provider.
9. Third-Party Integrations
The Service integrates with third-party platforms including Shopify and Klaviyo. Your use of these integrations is subject to their respective terms of service. We are not responsible for the availability or performance of third-party services.
10. Acceptable Use
You agree not to use the Service to send spam, misleading content, or content that violates applicable laws. You must comply with all relevant email marketing regulations, including GDPR, CAN-SPAM, and CASL, as applicable to your business and audience.
11. Limitation of Liability
To the maximum extent permitted by law, Charlie's total liability for any claims arising from or related to the Service shall not exceed the fees you paid in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue or profits.
12. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved in the courts of Tallinn, Estonia.
14. Contact
Charlie OÜ
Lahepea 9, 10617 Tallinn, Estonia
Reg. 17461722 | VAT: EE102966275
Email: hello@charlieai.co